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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trista Smith

April 11, 2026

5  out of  5
rating by Trista Smith
"So sweet and customer friendly"
We responded:
"Thank you so much !"
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Keaton Bishop

April 10, 2026

5  out of  5
rating by Keaton Bishop
"Super great rates on insurance, worked great to get me my insurance."
We responded:
"Thank you Keaton!"
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Caleb Thomas

April 8, 2026

5  out of  5
rating by Caleb Thomas
"amazing people to work with joseph from state farm was fantastic and saved us money and helped us 100% of the way for us being first time doing this on our own. would recommend them!!!"
We responded:
"Thanks so much for the kind words!"
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Jason Titlow

April 8, 2026

5  out of  5
rating by Jason Titlow
"If you’re looking to save money on insurance please call Ryan’s office. They were able to get us great coverage and saved us a ton of money each month. Savannah was great to work with and made sure we got the exact coverage we needed without over paying. So glad I made the call."
We responded:
"Jason, can’t thank you enough for sharing your experience! We are lucky to be able to serve you ! "
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Justin

April 7, 2026

5  out of  5
rating by Justin
"Rex hardy was very helpful and he l got me a great quote and great price"
We responded:
"Thanks for the review !"
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Jessica Mckinney

April 2, 2026

5  out of  5
rating by Jessica Mckinney
"Rex is hands down the most down to earth, thorough, and most helpful insurance agent we’ve worked with. He answered every question no matter how many I had and his response time is excellent! I think because of such an awesome agent State Farm has we’ll be with them for life!"
We responded:
"Rex works hard to find the right coverage for his customers! We look forward to serving your family for years to come! I am here when you need me. -Ryan"
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Cody Durkee

March 27, 2026

5  out of  5
rating by Cody Durkee
"Awesome experience talking with Rex Hardy. He made the process smooth and easy. I’d definitely work with him more in the future and know he would be there to help anyway he could!"
We responded:
"Cody, I am glad Rex was able to provide a positive experience! We are here when you need us.- Ryan"
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Justin

March 27, 2026

5  out of  5
rating by Justin
"The people were extremely helpful and it is so nice to be dealing with actual people as opposed to an Ai computer voice. Would highly recommend the people In this office."
We responded:
"Justin thanks so much for the review! I appreciate your business! - Ryan"
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Damien Carter

March 23, 2026

5  out of  5
rating by Damien Carter
"Great support, efficient, polite, maintained follow up."
We responded:
"Thanks so much for the review!"
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Kevin Martin

March 18, 2026

5  out of  5
rating by Kevin Martin
"Great service!"
We responded:
"Thank you Kevin! We appreciate your business!"
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Rb

March 2, 2026

5  out of  5
rating by Rb
"I wanna thank joseph for helping with my car insurance thank you so much joseph very appreciative believe they learned or knows anything else"
We responded:
"Thanks RB! We appreciate your business and look forward to serving you !- Ryan"
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Janice Wines

February 17, 2026

5  out of  5
rating by Janice Wines
"Jeremy did State Farm proud in helping me switch insurance on our auto and homeowners insurance. He was super nice, accommodating and efficient in every step of the process. Plus we saved a good-size chunk of money by switching from another big, well known company. I highly recommend the Ryan Shumate State Farm Agency in Kingsport and Jeremy is certainly a big asset to them. I now ride with Ryan and Jeremy so jump in if you're searching for great service with equally great or better rates!!"
We responded:
"Janice, thanks for leaving a review ! I am grateful Jeremy was able to provide exceptional service! -Ryan "
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joseph adam

February 12, 2026

5  out of  5
rating by joseph adam
"I recently purchased a Term Life insurance policy through State Farm. The entire process was outstanding. My Agent Ryan, was incredibly knowledgeable and patient! You won't find better service or value elsewhere!"
We responded:
"It’s great to hear about your experience, thanks for sharing! We value your business. - Ryan"
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justin mendoza

February 11, 2026

5  out of  5
rating by justin mendoza
"Very helpful on helping me make the change to a better coverage from what I had. Helped me out in every possible way you could think of. Would recommend to everyone."
We responded:
"Justin, thanks so much for the kind review! We are here when you need us! -Ryan"
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Linda

February 10, 2026

5  out of  5
rating by Linda
"Very helpful in choosing my policy."
We responded:
"Thanks Linda!"
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Lynnda Crawford

February 4, 2026

5  out of  5
rating by Lynnda Crawford
"Rex was very helpful & friendly, Taking the time to answer questions & I got a better more affordable rate, Highly Recommend"
We responded:
"I am thrilled Rex was able to help! The whole team is here if you need anything. Thanks for your business! -Ryan "
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Kyle Pownall

February 4, 2026

5  out of  5
rating by Kyle Pownall
"I saved $220 per month switching my auto and home bundle from Progressive"
We responded:
"Thank you for taking the time to leave a review! We are happy to have you! - Ryan"
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Priscilla Hyder

January 29, 2026

5  out of  5
rating by Priscilla Hyder
"I was very pleased with my agent. He was very informative And very polite"
We responded:
"Thank so much for the kind review! Myself and the Team are always here to help! -Ryan"
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Lee Worley

January 26, 2026

5  out of  5
rating by Lee Worley
"Very knowledgeable and helpful. Would deal with the company again."
We responded:
"Thanks for the review!"
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Carolyn Herron

January 19, 2026

1  out of  5
rating by Carolyn Herron
"I crashed into a deer on Oct. 28, 2025 and today is Jan. 9, 2026 and I am yet to receive payout from State Farm on my vehicle’s total loss claim or to receive payment on my medical bills. We have been to and called the office numerous times to only be told, “you should have your check tomorrow”. Which tomorrow? It is so frustrating as we have multiple vehicles, houses, boats and RV insurance with State Farm for over 50 years. This service has been so poor. Not satisfied AT ALL Update: After a couple of phone calls, I finally received my settlement check today from State Farm, Jan. 19, 2026. Though, our agent was upset with my review; to me, he is State Farm. We did all the work for this claim and was totally forgotten about. Still have medical bills, but I’ll pay those. Too many people in the office to deal with each time you call that didn’t know your story is what I had to deal with. I’m sorry but it’s true. Not a bad agent just a bad situation."
We responded:
"Carolyn, I’m very sorry for the frustration you’ve experienced. I understand how upsetting delays can be, especially following an accident. While claims are handled by State Farm’s claims department, our agency should always help set clear expectations and assist however possible — and it’s clear we fell short of that here. I would appreciate the opportunity to speak with you directly, review where things stand, and help provide clarity on next steps. Please contact our office and ask for me so I can personally assist. Thank you for taking the time to share your experience."
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Scarlet M

January 8, 2026

5  out of  5
rating by Scarlet M
"Savannah was extremely helpful and thorough and helped me save on my insurance!"
We responded:
"Thanks so much for the review! We are honored to serve you."
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Claude Maggard

January 7, 2026

5  out of  5
rating by Claude Maggard
"They make auto insurance easy. Everyone is nice and very informative. Have always made sure I get all the possible discounts"
We responded:
"Thanks so much for the kind review! "
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Jamie Hardy

December 31, 2025

5  out of  5
rating by Jamie Hardy
"Rex was professional, courteous and very knowledgeable. He was so efficient with the process and clearly explained every detail. I feel great about my new home and auto coverage policy and I’m saving hundreds of dollars! Thank you Rex, for a great experience!! 🙌"
We responded:
"Im so happy to hear about your positive experience! Rex works hard to find the right coverage for his customers! We are here when you need us- Ryan "
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Nick Payne

December 28, 2025

5  out of  5
rating by Nick Payne
"Ryan is the Superman of insurance. Tell yo momma, yo uncle, yo grandmama, tell everybody. Ryan Shumate is gonna do you right!"
We responded:
"Thanks Nick! I appreciate the opportunity to serve you !"
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Karen Perry

December 19, 2025

5  out of  5
rating by Karen Perry
"Savanna was extremely helpful, knowledgeable and wonderful to work with!"
We responded:
"I am so glad Savannah was able to help you protect your legacy with life insurance! We are always here when you need us- Ryan"